1. Right to Refuse or Cancel
We reserve the right to refuse, cancel, or restrict any order at our sole discretion.
This policy allows us to maintain regulatory compliance and prevent misuse. Reasons for cancellation may include, but are not limited to, suspected fraud, violation of our Research Use Only (RUO) terms, or unavailability of stock. If an order is canceled by InLab Peptides, a full refund will be issued immediately.
2. Non-Returnable Items (Opened Products)
Due to the sensitive nature of research-grade materials and to ensure the integrity of our Chain of Custody:
- Opened products are strictly non-returnable. Once the seal is broken or the packaging is opened, we cannot guarantee the stability or purity of the compound, and it cannot be restocked or resold.
- Final Sale: Any product that has been handled, reconstituted, or used in experimentation is considered a final sale.
3. Return Eligibility (Unopened Products)
We understand that research protocols can change. While returns are generally restricted, we may consider them under specific conditions:
- Case-by-Case Basis: Returns for unopened, sealed products may be considered on a case-by-case basis. Approval is not guaranteed.
- Authorization Required: You must contact our support team to request a Return Merchandise Authorization (RMA) before shipping any item back. Unauthorized returns will be discarded without refund.
- Condition: The item must be in its original, pristine condition with all seals intact.
4. Damaged or Defective Items
In the unlikely event that your order arrives damaged or if you receive an incorrect item, please notify us immediately.
Reporting Window: Claims for damaged or incorrect items must be made within 48 hours of delivery. Please provide photographic evidence of the damage to support@inlabpeptides.com.
We will arrange for a replacement or a full refund for verified claims of carrier damage or fulfillment errors.
5. Refund Processing Time
If a refund is approved:
The credit will be applied to your original method of payment. Please allow 5-10 business days for your bank or credit card company to process and post the refund to your account.
6. Contact Support
To initiate a return request or for questions regarding a pending refund, please contact our support team:
In Lab Peptides Science LLC
Email: support@inlabpeptides.com
In Lab Peptides Science LLC • Refund Policy
